Terms of service

erms of Service

Last updated: March 2026

Overview

This website is operated by LOOKTWICE. Throughout the site, the terms “we”, “us”, and “our” refer to LOOKTWICE.

By accessing our website and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Site or our services.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell products and services.

We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of any changes.

1. Online Store Terms

You must be at least 18 years old, or have permission from a parent or guardian, to use this Site.

You agree not to use our products or services for any unlawful or unauthorised purpose.

You must not transmit any viruses, malware, or harmful code.

A breach of these Terms may result in termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time.

Your content (excluding payment information) may be transferred unencrypted across networks.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.

3. Accuracy of Information

We do our best to ensure information on this Site is accurate, but we do not guarantee it is complete, current, or error-free.

Any reliance on the information on this Site is at your own risk.

4. Modifications to Service and Prices

Prices and products are subject to change without notice.

We may modify or discontinue any part of the Service at any time without liability.

5. Products or Services

Some products may be available exclusively online and may be limited in quantity.

We reserve the right to limit sales by person, region, or jurisdiction.

We aim to display products accurately, but cannot guarantee colours, images, or descriptions are completely accurate.

All products are subject to our Returns & Refunds Policy.

6. Orders & Billing

We reserve the right to refuse, limit, or cancel any order at our discretion.

You agree to provide accurate and up-to-date billing, shipping, and contact information.

7. Third-Party Tools

We may provide access to third-party tools “as is” without warranties or control.

Use of such tools is at your own risk.

8. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for the content, accuracy, or practices of third-party sites.

Any transactions with third parties are at your own risk.

9. User Content & Submissions

If you submit comments, feedback, or other content, you grant us the right to use, edit, publish, and distribute it without restriction.

We may remove content we consider unlawful, offensive, or in breach of these Terms.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors & Omissions

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

12. Prohibited Uses

You may not use the Site or its content:

  • For unlawful purposes
  • To solicit illegal activity
  • To violate laws or regulations
  • To infringe on intellectual property rights
  • To harass, abuse, or discriminate
  • To upload malicious code or spam
  • To collect personal data without consent
  • To interfere with the security of the Site

13. Disclaimer & Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability under the Consumer Rights Act 2015.

Otherwise, the Site and services are provided “as is” and “as available”.

We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site.

14. Indemnification

You agree to indemnify and hold harmless LOOKTWICE from any claims or damages arising from your breach of these Terms.

15. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

16. Termination

These Terms remain effective unless terminated by you or us.

We may terminate your access immediately if you breach these Terms.

17. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of the Site.

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of those changes.

20. Contact Information

For questions about these Terms, please contact:

Email: hello@looktwice.co.uk
Address:
12 Lower Goat Lane
Norwich
NR2 1EL
United Kingdom