Privacy policy

Privacy Policy

This Privacy Policy describes how looktwice.co.uk (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means any information that can identify you.

Device Information

Examples:

  • Web browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages/products viewed
  • Search terms
  • Interaction data

Purpose:

  • To ensure the Site loads correctly
  • To analyse usage and improve performance

Source:
Collected automatically via cookies, log files, tags, and pixels

Disclosure:
Shared with our e-commerce platform provider Shopify

Order Information

Examples:

  • Name
  • Billing & shipping address
  • Payment details (processed securely via payment providers)
  • Email address
  • Phone number

Purpose:

  • To process and fulfil orders
  • To provide confirmations and invoices
  • To communicate with you
  • To screen for fraud or risk
  • To provide relevant marketing (where consent is given)

Source:
Collected directly from you

Disclosure:
Shared with:

  • Shopify
  • Payment processors
  • Shipping & fulfilment partners (e.g. Boxify, DHL, Royal Mail or equivalent couriers)

Customer Support Information

Examples:

  • Name
  • Email address
  • Order details

Purpose:
To provide customer support and resolve issues

Disclosure:
Shared with delivery providers where necessary to resolve shipping issues

How We Share Your Information

We share your Personal Information with trusted service providers to operate our business, including:

  • Shopify (store platform)
  • Payment providers (secure transactions)
  • Shipping providers (delivery services)
  • Mailerlite (email marketing, where you have opted in)

We may also share information:

  • To comply with legal obligations
  • To respond to lawful requests
  • To protect our rights and prevent fraud

Marketing & Advertising

We may use your Personal Information to provide relevant marketing and advertising.

Tools we use:

  • Google Analytics
  • Mailerlite (if you opt in)
  • Advertising partners

You can opt out of:

You can also opt out via: http://optout.aboutads.info/

Lawful Basis (GDPR)

If you are in the UK or EEA, we process your data under the following lawful bases:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests

Data Retention

We retain your Personal Information only as long as necessary to:

  • Fulfil orders
  • Meet legal and accounting obligations
  • Resolve disputes

You may request deletion of your data at any time.

Your Rights (UK & EEA)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Request transfer of your data

To exercise these rights, contact:
hello@looktwice.co.uk

International Transfers

Your information may be processed outside the UK/EEA (including Canada and the United States) via Shopify and other providers.

Appropriate safeguards are in place to protect your data.

Cookies

We use cookies to improve your experience and provide our services.

Cookies help us:

  • Enable site functionality (e.g. checkout)
  • Remember preferences
  • Analyse performance
  • Deliver marketing

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

More info: www.allaboutcookies.org

Do Not Track

We do not currently respond to “Do Not Track” signals.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements.

Contact

For more information or to make a complaint:

Email: hello@looktwice.co.uk
Address:
12 Lower Goat Lane
Norwich
NR2 1EL
United Kingdom

Complaints

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/